Co-Working Spaces & Answering Service: It just makes sense
Co-working spaces are dependent on their membership and generally most of the work to keep clients happy is on the General Manager, Concierge, or...
After-Hours Service Calls for HVAC Companies
We know that when a furnace isn’t working correctly, and we’re in the middle of a Canadian winter, it’s a true emergency for your clients. Alliance...
Trade Businesses: Missing Calls, Missing Clients
Working in a trade is not easy. Seasons bring more (or less) work in the field than in the office. Once the work is done in the field, you find...
How much money could you be leaving behind?
Sitting at your desk, on the phone with a client, and the other line rings. There is no one else in the office to answer it. Once you finally get the...
Employee Engagement: The Key to Building Your Bottom Line
For any business to grow and succeed, importance must be given to the most crucial resource- the employees. Engaged employees are the key to...
How to handle customer service during your busy season
Whether you're a snow plow company that's busy all winter long or a construction company that's non-stop all summer, when you're working in the trade...
What to look for in front-line staff
In today's technological world, consumers look for services and products that are both professional and convenient. This means, they want to connect...
IT Companies: Let Us Answer the Call
It's the middle of the night and your tech sleepily answers the call phone. In your IT business, there are two ways this call can go. Without an...
Why local often works for outsourcing
Alliance believes that locally outsourcing our work is one of the best ways to ensure that the work is up to your companies standards while also...
A Great Answering Service: the Key to Client Experience
Contrary to popular belief, the Client Experience doesn't start when they speak to someone on the phone at your firm. It begins when they first dial...